Returns & Exchanges
At CAP USA, we want you to be fully satisfied with your headwear and apparel; if you are not, we offer a 30-day window for returns and exchanges on all items in original, unworn condition. Please ensure all tags remain attached and stickers are intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring the brim of the cap is protected to prevent any structural damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for quality assurance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing